Privacy policy.

What we collect

• Contact form: your name, email, phone (optional), business name, what you're interested in and your message.
• Booking a call: your name, business name, phone and email, and the time you pick.
• Text messages: if you check the optional text-message box on our Contact or Book page, we keep a record of your mobile number, the date and time, the page and the exact wording you agreed to.
• Talking to Jade on our website: your voice is used to run the conversation. It isn't recorded.
• Calling Jade at (267) 459-8354: phone calls are recorded and transcribed, and Jade says so at the start of every call.

How we use it

Only to respond to you: to answer your message, prepare for and confirm calls you book and call you back about what you asked.

What we never do

We never sell, rent or trade your information.

Text messaging

Text messages are optional. You only get them if you check the box on our Contact or Book page, and they're only about your inquiry and appointments. Message frequency varies. Msg & data rates may apply.

We never sell or share mobile numbers or text-message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. The services listed below only handle it to deliver our own messages to you.

Reply STOP to any text to opt out, or HELP for help. Full details are in our SMS terms. Texting is coming soon; until it starts, we reply by email and phone.

Services that help us run this site

Contact form messages reach our inbox through Web3Forms. Text messages, once they start, will be sent through Twilio. Calls you book go on our Google Calendar, our email runs on Google Workspace, and the site is hosted by Vercel. Conversations with Jade, on the website and on the phone, run on Vapi. The details of calls you book are kept in our own CRM. Each service only handles what it needs to do its job.

When you talk to Jade on our website, we keep a short anonymous summary of what was discussed, without your name or contact details, unless you ask her to book a call with us.

Deleting your information

Email info@trilateralmedia.com and ask us to delete your information. We'll remove it and confirm once it's done.

Questions

Email info@trilateralmedia.com.